Module 4, Lesson 6: The 5C’s
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Question 1 of 3
Match the term with the proper definition:
- Those initiatives that directly serve the external customer of the organization. The specifications of such initiatives are typically provided by customer or are co-developed.
- Those initiatives that use company funds to acquire or upgrade physical assets, such as property, industrial buildings, equipment, etc.
- Those initiatives aimed at keeping the company in compliance with established regulations, standards and legislation, or helping them become compliant.
- Those initiatives related to the ongoing improvement of existing products, services or processes.
- Those initiatives, typically discretionary, imposed on the company by its legitimate leaders; usually part of a significant change effort (ie organization's structure, administrative systems, or management approach.
Question 2 of 3
Which two of the 5C’s are typically viewed as “discretionary” initiatives in the minds of most employees?CorrectIncorrect
Question 3 of 3
Provide an example of each of the 5C initiatives, either through your own organization, or as observed in a different (or even hypothetical) organization. Provide one example of a 5C initiative that you were involved in that was a great idea (in your opinion), but was unable to get buy-in. What happened? And what could have been done to change the outcome?Grading can be reviewed and adjusted.Grading can be reviewed and adjusted.