S2A, LLC (S2A) provides in-person and on-line training and educational experiences for individuals seeking information on strategic initiative management, project management, and a variety of other business focused areas. This refund policy described S2A’s refund practices for in-person and on-line training sessions.
Open Workshops: (Workshops run at venue of our choice and open to the general public) Due to the nature of our work we presume you will do your best to honor your reservation. However, if for any reason you need to cancel your booking we require at least two weeks’ notice. If less than two weeks’ notice is given, we have the right to retain the workshop fee. In the event that you provide less that two weeks’ notice, we may, at our sole option, give you a credit for use in attending another workshop in the future. If we do not secure a sufficient number of bookings for a workshop, we may have to cancel the event. We will give you at least 72 hours’ notice of cancellation and you will be entitled to a full refund.
Private Workshops: (Workshops run at a venue of your choice that is not open to the general public, only to participants arranged by you or your organization) Due to the nature of our work we presume you will do your best to honor the date that has been agreed for the workshop. However, if for any reason you need to re-arrange or cancel the date for training we require you to give us at least 2 weeks’ notice. If less than 2 weeks’ notice is given, we reserve the right to invoice 100% of the agreed training fee as a cancellation fee. In the event that you provide less that two weeks’ notice, we may, at our sole option, give you a credit for use in attending/hosting another workshop in the future.
Live, On-Line Training: If for any reason you need to cancel your reservation in one of our live, on-line training sessions, you may do so at any time. The tuition associated with your registration will be retained by us; however, we will provide you with a credit to allow you to attend a future session of equal or lesser value at any time within 12 months after the date of the original reservation. If we do not secure a sufficient number of bookings for a live session, we may have to cancel the event. If we cancel an event, we will attempt to provide at least 24 hours’ notice of cancellation and you will be entitled to a credit to allow you to attend a future session or equal or lesser value at any time within 12 months after the date of the original reservation.
On-Demand, On-Line Training: When you register for on-demand training, we provide you with the opportunity to complete the training at the time and location of your choosing any time within 12 months of the date registration. The average participant can expect to complete the training at a pace of one training hour per week. Thus, a 4-hour course will take the average participant approximately 4 weeks to complete. We do not provide refunds for on-demand sessions, so please register only for sessions that you will be able to complete within the next 12 months
S2A’s Privacy Philosophy
S2A is committed to protecting on-line privacy and to ensuring that our customers are in control of the information that S2A maintains about them. If you transact business with us through our website, this Privacy Statement becomes part of our contract with you. Because we gather certain types of information about customers at our web site, we want you to understand the terms and conditions surrounding the collection and use of that information. This Privacy Statement discloses what information we gather, how we use it, and how to correct or change it. Even if you are visiting our web site without having become a registered user of our web site, we will protect the information about your visit as described below.
Information Collection & Use
Registration: In order to fully use this Web site, you must first complete the registration form and/or create a user name and password. During registration you are required to give contact information (such as name and email address).
We use this information to contact you about the services on our site in which you have expressed interest. S2A is the sole owner of the information collected on the www.S2A.academy website. S2A collects personally identifiable information from our users at several different points on our website.
Orders: If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
If you undertake a transaction that involves providing financial information on our site, we may require that you provide certain personally identifiable information, including your name, address, phone number, and credit card number. The information we request is necessary to process your application and to contact you.
Surveys or Contests
From time-to-time, we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
We use this information to help improve product offerings and user experience. We may use a third-party service provider to conduct these surveys or contests; that company is prohibited from using our users‟ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
Uses of Information: We use the information that we collect to operate and maintain our Sites and the Services, send you marketing communications, respond to your questions and concerns and to help our partners improve their online offerings.
Communications from the Site
Special Offers and Updates: We will occasionally send you information on products, services, special deals, promotions. You can sign up for these emails from us on our registration page. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out.”
Newsletters: If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.
Service-related Announcements: We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. You may opt-out of these communications. Please see “Choice and Optout.”
Customer Service: Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
Profile: We store information that we collect through cookies, log files, clear gifs, and/or third-party sources to create a “profile” of your preferences. We may tie your personally identifiable information, and your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you. We may share your profile with other third parties.
Supplementation of Information: In order to provide certain services to you, we may on occasion supplement the personal information you submitted to us with information from third party sources.
Information Sharing and Disclosure
Aggregate Information (non-personally identifiable): We share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users.
Service Providers: We use other third parties to provide services on our site. When you sign up for certain services, we may share information as necessary for the third party to provide that service.
Legal Disclaimer: We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site
We provide you the opportunity to „opt-out‟ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at the contact information listed at the end of this document. We offer an opportunity to opt-out of certain communications.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users‟ movements around the site and to gather demographic information about our user base as a whole.
We may use both session ID cookies and/or persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browse’s “help” file.
We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
Clear Gifs (Web Beacons/Web Bugs)
We employ [or our third-party advertising partner employs] a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a use’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie [do not tie] the information gathered by clear gifs to our customers‟ personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice and Opt-out.”
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by S2A. Please be aware that we, S2A, are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.
Bulletin Boards/Chat Rooms
If you use a bulletin board or chat room on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by contacting us by telephone or postal mail at the contact information listed below.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us as outlined below.
In the event S2A goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email or via a prominent notice on our website of any such change in ownership or control of your personal information.
Changes in this Privacy Statement